Keep Service and Development Teams in Sync

Faster Issue Resolution, Better Collaboration

This integration ensures that IT service teams and developers stay aligned. When service requests require development work, tickets are automatically synced, eliminating delays and reducing manual updates.

Prevent Bottlenecks, Improve Service Delivery

Many organizations struggle with inefficient communication between service teams and developers. This integration removes manual barriers, speeds up issue resolution, and reduces downtime.

30%

reduction in service desk escalations due to improved ITSM-DevOps collaboration.

50%

increase in transparency, reducing redundant status update requests

40%

faster incident resolution through automated ticket syncing.

Why Integrate ServiceNEX with Jira?

Bi-Directional Sync

Keep ITSM and Dev teams aligned with two-way ticket synchronization.

Shared Updates Across Teams

Ensure service teams and developers work with the latest information across both platforms.

Automated Issue Escalation

Automatically escalate critical incidents, ensuring fast response times.

Custom Field Mapping

Customize ticket fields to match Jira and ITSM workflows seamlessly.

Advanced Reporting

Generate detailed reports to track issue resolution trends and team performance.

Automate Issue Tracking Between ITSM and DevOps

No More Manual Data Entry or Duplicate Tickets

ServiceNEX automatically syncs tickets with Jira, ensuring smooth workflows between ITSM and development teams. This eliminates duplicate tasks and allows engineers to focus on problem-solving.

Frequently asked questions

What does the ServiceNEX + Jira integration do?

It syncs service tickets and Jira issues, ensuring that both teams work on the same data without duplication.

Can I customize which tickets/issues are synced?

Yes! You can define custom field mapping and sync rules to match your workflows.

Does this integration work in real time?

Absolutely! Updates made in one system appear instantly in the other.

Can this integration handle multiple Jira projects?

Yes, you can configure the sync for specific Jira projects or all projects within your organization.

Ready to Revolutionize Your Enterprise with AI-Powered Service Management?

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.