Deliver Alerts to the Right Teams at the Right Time

Gain real-time visibility into incidents, status updates, assigned users, and on-call details.

Benefits of Automated Incident Routing

Automated Coverage

Automatically assign and rotate on-call schedules to ensure 24/7 availability without manual input.

Seamless Adjustments

Quickly adapt schedules in real time to account for team changes or unexpected absences.

Fair Distribution

Equitably rotate on-call shifts among team members, reducing burnout and improving morale.

Visibility for Everyone

Provide your team with a clear and centralized view of on-call responsibilities.

Frequently asked questions

What is Incident Routing and Escalation?
It automates the routing and escalation of incidents to ensure they are resolved by the right team promptly.
How does this feature improve response times?
By automating workflows and escalation rules, it reduces delays caused by manual interventions.
Can escalation rules be customized?
Yes, you can configure escalation workflows based on severity, source, or priority to match your organization’s needs.
What happens if the primary team is unavailable?
Fallback mechanisms automatically route incidents to backup teams, ensuring no alert is missed.

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