IT Change Management

ServiceNEX Simplifies Change Management

Heads-Up: Anticipate and Reduce Unforeseen Risks with AI

Customized Workflows: Create your own change control process

AI-Assisted CAB Assignments: Automate Change Advisory Board Tasks

Heads-Up

Leverage ServiceNEX AI-driven analysis to assess potential risks, identify dependencies, and provide actionable recommendations for successful change implementation.

Customized Workflows

Organizations define change control processes tailored to their policies, risk levels, and approval requirements.

AI Assisted CAB Assignments

AI assigns CAB members based on expertise, availability, and past decisions for efficient change management.

AI detects potential risks early using historical data, ensuring high-risk changes get extra scrutiny.

Benefits of sDesk Incident Management

Secure SLAs

Ensure SLA compliance by prioritizing tasks, automating workflows, and maintaining consistent resolution times across all incidents.

Reduced Downtime

Minimize service disruptions with real-time alerts, efficient escalation, and swift resolution processes to maintain productivity.

Prevent Agent Burnout

Reduce workloads on your team with automated workflows, enabling agents to focus on critical tasks without overburdening them.

Customer Satisfaction

Enhance user experiences by providing timely updates and resolutions, fostering trust and long-term loyalty.

Multiple Time Zones

Support global teams with flexible scheduling and tailored workflows for diverse time zones and business requirements.

Satisfaction Survey

Enhance service quality by collecting feedback through automated satisfaction surveys to drive continuous improvement.

Frequently asked questions

What is IT Change Management in ServiceNEX?

IT Change Management in ServiceNEX streamlines planning, approval, and implementation of changes, ensuring minimal disruptions and enhanced service continuity across your organization.

How does ServiceNEX handle change approval?

ServiceNEX offers a structured approval workflow, including multiple change advisory boards, to evaluate and authorize changes efficiently before implementation.

Can changes be linked to incidents and problems in ServiceNEX?

Yes, ServiceNEX allows you to link changes to related incidents, problems, and major incidents to maintain visibility and ensure coordinated resolution efforts.

Does ServiceNEX offer tools for customer feedback?

Yes, ServiceNEX includes automated satisfaction surveys to collect customer feedback, helping improve service quality.

What steps are included in the ServiceNEX change management workflow?

The workflow includes planning, approval, implementation, and review stages to ensure changes are properly managed and meet organizational requirements.

Simplify IT Change Management