Find Instant Answers
To Everyday Queries

ServiceNEX's AI Chat enables instant, intelligent interactions, ensuring teams and customers receive real-time assistance across multiple channels. With context-aware responses and automation, it streamlines communication, boosts efficiency, and enhances user engagement.

Effortless Communication, Intelligent Assistance.

AI Chat is a real-time conversational interface that leverages Natural Language Processing (NLP) and context-aware automation to engage users across multiple communication platforms, offering instant and reliable support.

Use Cases Across Departments

IT Support Request

Effortlessly resolve IT issues through streamlined support requests with integrated tools like Teams and sDesk, ensuring swift escalation and resolution for seamless operations.

Accessing Policy Information

Quickly access tailored policy information through NEXA, integrated with Slack, ensuring HR employees receive precise details based on their access level.

Restricted Access Scenario for Finance

NEXA enforces role-based access, restricting sensitive information while providing clear guidance to finance employees on how to request additional access if needed.

New Employee Onboarding

NEXA streamlines new employee onboarding by guiding users through department-specific setup steps and escalating unresolved issues to sDesk for seamless integration into the organization.

High Priority Ticket Assessment

NEXA identifies negative sentiment in high-priority tickets and ensures rapid escalation, providing immediate responses to address critical customer concerns effectively.

Frequently asked questions

How does AI Chat improve response times?
AI Chat instantly retrieves and processes relevant data, cutting response time by up to 50%.
Can AI Chat handle complex queries?
Yes! It provides detailed responses and escalates complex cases to human agents when necessary.
Is AI Chat secure for enterprise use?
Absolutely! It adheres to enterprise-grade security and role-based access controls to protect sensitive information.
Can AI Chat integrate with our existing tools?
Yes, it connects with CRMs, databases, and IT helpdesks for unified access to enterprise knowledge.

Ready to Revolutionize Your Enterprise with AI-Powered Service Management?

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