Escalation Chains

Ensure critical alerts reach the right teams, escalating automatically until resolution.

Intelligent Escalations for Every Team

Make Sure No Critical Incident Goes Unnoticed

Escalation Chains ensure that incidents reach the right people at the right time. By automating multi-step workflows, teams reduce response delays and improve accountability.

Why Choose Escalation Chains?

Multi-Step Escalations

Customize escalation workflows based on severity and response time.

Multi-Channel Notifications

Alerts via email, SMS, and voice calls to maximize reach.

Time-Based Escalations

Automatically escalate incidents if they remain unacknowledged.

Fallback Mechanisms

Route alerts to backup responders if the primary contact is unavailable.

Real-Time Tracking

Monitor escalation progress and resolution status in a centralized dashboard.

Prevent Alert Fatigue and Improve Response Times

Ensure Alerts Are Delivered, Acknowledged, and Acted Upon

Manual escalation processes often lead to missed incidents, delayed responses, and operational disruptions. Escalation Chains automate the process, ensuring accountability and efficiency.

60%

Improvement in response times using automated escalations.

50%

Fewer missed escalations due to multi-channel notifications.

30%

increase in SLA compliance with structured alert handling.

Automate Escalations with AI-Driven Workflows

Configurable Rules to Fit Your Needs

Escalation Chains ensure alerts are sent to the right person and continue escalating until resolved. Configure time-based, role-based, or severity-based escalation rules to match your team’s workflow.

Frequently asked questions

What are Escalation Chains?
Escalation Chains ensure that alerts continue to escalate until they are acknowledged or resolved.
How do multi-channel notifications work?
Alerts can be sent via email, SMS, or voice calls, with fallback options if the primary method fails.
Can we customize escalation workflows?
Yes! Escalation Chains allow you to define multi-step workflows based on time, severity, and response.
What happens if a responder doesn’t acknowledge an alert?
The alert escalates to the next assigned person or team until it is acknowledged.

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