Routing Rules

Filter, Prioritize, and Route Alerts Automatically

Intelligent Routing for
Faster Incident Resolution

Ensure Alerts Reach the Right People, Instantly

Routing Rules allow organizations to control how alerts are handled, reducing manual intervention and improving response times. By defining escalation paths, teams can ensure critical incidents reach the right individuals without delay.

Why Choose Routing Rules?

Customizable Filters

Route alerts based on source, severity, or type

Automated Escalation

Forward critical incidents to the next level if unresolved.

Noise Reduction

Suppress low-priority alerts to avoid distractions.

Smart Prioritization

Ensure urgent issues are always addressed first.

Seamless Integrations

Connect with ITSM platforms, monitoring tools, and collaboration apps.

Eliminate Alert Fatigue, and Manual Sorting

Ensure Critical Incidents Get Immediate Attention

Teams overwhelmed by irrelevant alerts struggle to identify real issues, leading to delayed responses and missed escalations. Routing Rules eliminate this problem by automating alert filtering, prioritization, and assignment.

30%

Fewer missed critical alerts
due to smarter routing.

50%

Reduction in manual alert processing
with automated routing.

40%

Faster incident resolution with
rule-based prioritization.

Automate Alert Handling
‍with Smart Routing

Define Custom Rules for Different Scenarios

Routing Rules enable organizations to classify and distribute alerts efficiently. By defining escalation paths and filtering out noise, teams ensure that every alert is handled in the most effective way.

Frequently asked questions

What are Routing Rules?
Routing Rules allow organizations to filter, prioritize, and automatically assign alerts to the right teams..
Can we suppress non-critical alerts?
Yes, low-priority alerts can be filtered out to prevent unnecessary distractions.
How does automated escalation work?
If an alert remains unresolved, it is automatically forwarded to the next responder or escalated based on predefined rules.
Does Routing Rules integrate with other tools?
Absolutely! It integrates with monitoring tools, ITSM platforms, and collaboration apps like Slack, Microsoft Teams, and ServiceNow.

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